Frequently Asked Questions

Dress Code

Can I bring a plus one?

We are so excited to celebrate this special time for us with the closest family and friends. Therefore due to limited space, we are only able to accommodate those guests who are formally invited. Thank you for understanding!

Are children welcome?

As much as we love your little ones, we have decided that our wedding remain an adults- only celebration. We hope this advance notice allows you time to make arrangements and enjoy a relaxing/ fun getaway with us.

What are the suggested travel dates?

We recommend staying November 4-7, 2026 so you will have plenty of time to enjoy the resort, celebrate with us, and truly relax. Of course, you are welcome to extend your stay for as long as you would like! Our special group rates are available for up to 7 nights (subject to availability), with a 3-night minimum stay required.

Will there be vegan/vegetarian food options?

Of course! The groom is vegetarian so we kind of have to lol.

Is there someone I can contact if I have any other questions about the wedding?

Feel free to contact Shontae Tepper Alce with any questions you have! You may email her team at info@justbookittravel.com.

Additional Details

  • Important Dates

    RSVP: Book your room on this website by January 30, 2026. Final Payment / Changes: The last day to pay in full or modify your reservation is June 8, 2026.

  • Do I have to book with Just Book It Travel directly?

    Yes! all wedding guests are asked to book their stay through Just Book It Travel.

    This ensures you are included on the guest list and gives you access to group rates, flexible payments, and dedicated support, while the team also coordinates the room block, transportation, and event details.

  • When are payments due?

    $50 per guest deposit confirms your RSVP and reserves a discounted room within our room block.

    Optional monthly payments (not auto-drafted)

    Final balance is due by June 8, 2026

    All payments are non-refundable after June 8, 2026 unless travel protection was purchased.

  • Can I purchase travel protection?


    Absolutely! and it's highly recommended!
    Protect your investment from the unexpected.
    You can purchase at the time of booking or within 10 days. Travel protection insurance can also be purchased independently of Just Book It Travel.

  • What is the cancellation policy?

    Before June 8, 2026: Only $50 per guest is non-refundable.

    On/After June 8, 2026: All payments are non-refundable and refunds must be requested through your travel insurance provider.

  • Which airport do I fly into?

    Cancun International Airport (CUN)

  • How can I schedule my ground transportation from the airport to the resort?

    It's easy! The JBIT team will contact you 90 days before the wedding with the best options for the entire group. Stay tuned!

  • Do I need a passport?

    Yes! All guests need a valid passport to travel to Mexico.

    Double-check that it is valid for the full duration of your stay.

    If you do not have one yet, apply early! Expedited processing can take up to 12 weeks.